Troubleshooting

If you encounter a problem when using your iPod with Music Rescue, please check this page before contacting support. When attempting the solutions, please run through them in the order listed.

Items marked with a icon apply to iPod touch and iPhones and a icon applies to other iPod types. Items with no icon apply to all iPods.

Starting Up

iPod or iPhone isn't listed in Music Rescue's startup window.

	Make sure the iPod is connected to your computer with the correct cable, and the cable is connected correctly. Modern iPods only work with USB cables.
	If you have an iPhone or iPod touch, make sure that iTunes 7.4 or higher is installed on your computer. If this is the first time your iPhone or iPod touch has been connected to the computer, open iTunes then wait until the device appears in the source list. Then, quit and relaunch Music Rescue.
	Disconnect and reconnect your iPhone or iPod touch.
	If you are using any other kind of iPod, make sure "Enable disc use" is switched on in the iPod's settings in iTunes.